Frequently Asked Questions

JuanCash is a mobile application that holds electronic and virtual currencies, and performs financial transactions.
  • You may download the JuanCash app via PlayStore and AppStore.
  • You will be needing a mobile number and an active email address for the registration.
Your personal mobile number serves as your account. With this, you can only activate one (1) JuanCash wallet per mobile number.
JuanCash QR is a unique code that can be used for purchasing and payment when scanned via JuanCash app.
You can check your wallet’s balance at the top portion of the app’s main dashboard.
JuanCash offers a variety of services you can utilize such as bills payment, mobile loading, sending and receiving money, making purchases and virtual currency trading.
You can see all the services and transactions you can utilize in JuanCash’s main dashboard. Simply select the icon of your preferred service.
  1. Angeles City Water District
  2. Bacolod City Water District (BACIWA)
  3. BP Water Works, Inc.
  4. Boracay Water
  5. Bulacan Water District
  6. Cagayan De Oro City Water District
  7. Calumpit Water District (CAWADI)
  8. Clark Water
  9. First Peak
  10. Good Hands Water Specialist, Inc.
  11. Happy Well Mngt. & Collection Services, Inc.
  12. Ilagan Water District
  13. Laguna Water
  14. Laguna Water District Aquatech R.C. (LARC)
  15. Legaspi City Water District (LCWD)
  16. Mabalacat Water District
  17. Manila Water
  18. Manila Water Philippine Ventures
  19. Maynilad Water Services Inc.
  20. Metro Cebu Water District (MCWD)
  21. Metro Iloilo Water District
  22. Obando Water District
  23. Pili Water
  24. Plaridel Water District
  25. Primewater Infrastructure Corp.
    • Batangas City Water District
    • Cabanatuan City Water District (Nueva Ecija)
    • Camarines Norte Water District (Bicol)
    • Camiling Water District (Tarlac)
    • City of San Fernando Water District (Pampanga)
    • City of San Jose del Monte Water District
    • Daraga Water District (Bicol)
    • Floridablanca Water District (Pampanga)
    • Guagua Water District (Pampanga)
    • Ilocos Norte Water District (Ilocos)
    • Iriga City Water District
    • Jaen Water District (Nueva Ecija)
    • Lemery Water District (Batagas)
    • Lingayen Water District (Pangasinan)
    • Maasin Water District
    • Marilao Water District (Bulacan)
    • Metro Ozamiz Water District (Misamis Occidental)
    • Metro San Fernando Water District (La Union)
    • Meycauayan Water District (Bulacan)
    • Orani Water District
    • Paniqui Water District (Tarlac)
    • Rosario Water District (Batangas)
    • San Carlos City Water District (Pangasinan)
    • San Pedro Water District (Laguna)
    • Sorsogon City Water District (Bicol)
    • Subic Water District (Zambales)
    • Tarlac City Water District (Tarlac)
    • Trece Martirez Water District
  26. Sta. Maria Water District (SMWD)
  27. Sta. Lucia Realty
  28. Subic Water and Sewerage Co. Inc.
  29. Tabaco City Water and District (TAWAD)
  30. Tagum Water District
  31. Water Philippines
  1. Angeles Electric Company (AEC)
  2. Batangas I Electric Coop., Inc. (BATELEC I)
  3. Batangas II Elec. Coop, Inc. (BATELEC2)
  4. Benguet Elec. Coop (BENECO)
  5. Cagayan Electric Light & Power Co. (CEPALCO)
  6. Camarines Sur II Electric Coop., Inc. (CASURECO2)
  7. Cebu II Electric Cooperative, Inc. (CEBECO 2)
  8. Cotabato Light (CLPC)
  9. Davao Del Sur Elec. Coop. (DASURECO)
  10. Davao Light (DLPC)
  11. First Laguna Electric Coop., Inc (FLECO)
  12. Ilocos Norte Elec. Coop., Inc. (INEC)
  13. Ilocos Sur Electric Cooperative, Inc. (ISECO)
  14. Iloilo 1 Electric Coop (ILECO 1)
  15. Isabela 1 Elec. Coop. (ISELCO 1)
  16. Lima Enerzone
  17. Misamis Oriental 1 Electric Cooperative,Inc. (MORESCO)
  18. Negros Occidental Electric Cooperative (NOCECO)
  19. Nueva Ecija II Elec. Coop. Area 1 ( NEECO2A1)
  20. Nueva Ecija II Elec. Coop. Area 2 ( NEECO2A2)
  21. Olongapo Ele. Distribution Company (OEDC)
  22. Pampanga I Elec. Coop. Inc. (PELCO1)
  23. Pampanga II Elec. Coop,. Inc. (PELCO2)
  24. Pampanga III Elec. Coop,. Inc. (PELCO3)
  25. Pampanga Rural Elec. Serv. Coop (PRESCO)
  26. Pangasinan1 Electric Cooperative (PANELCO1)
  27. Pangasinan III Electric Cooperative (PANELCO3)
  28. Peninsula Electric Coop. Inc. (PENELCO)
  29. Quezon II Elec. Coop., Inc. (QUEZELCO 2)
  30. San Fernando Electric Light & Power Co. Inc.
  31. San Jose City Elec Coop (SAJELCO)
  32. Subic Enerzone (SEZ)
  33. Sorsogon II Elec. Cooperative, Inc (SORECO 2)
  34. Surigao Del Sur I Elec. Coop. Inc (SURSECO 1)
  35. Tarlac II Elec. Coop., Inc. (TARELCO2)
  36. Visayan Elec. Company (VECO)
  37. Zambales Elec. Coop., Inc. (ZAMECO 1)
  38. Zambales Elec. Coop., Inc. (ZAMECO 2)
  1. Bicore One Network Ent. Inc. (30 SF & 30 CF)
  2. Cable Link
  3. Broadband Everywhere Corp.
  4. Cable Television Network, Inc.
  5. Cignal TV
  6. Comclark Network & Technology Corp.
    • Angeles City Cable Television
    • Central Luzon Cable Television
    • Converge Pure Fiber Technology
    • Golden Eagle Cable
    • Hi-Tech Cable TV, Inc.
    • JMD Cable Network
    • San Clemente Cable
    • South Luzon CATV
  7. DCTV Cable
  8. Eagle Vision, Inc.
    • Eagle Vision CATV Systems
    • Excel Cable Network Inc.
    • Shamba Broadband and CATV Networks, Inc.
    • Trend CATV Systems Corp.
  9. Galaxy Cable
  10. General Trias Cable Network, Inc.
  11. Leisure World
  12. Met Cable
  13. Northstar Cable
  14. Parasat Cable TV, Inc. (5 SF & 5 CF)
  15. Planet Cable
  16. Plus Cable
  17. Royal Cable
  18. SkyCable
  19. Smart BRO
  20. SUN BRO
  21. Verdant Cable
  1. ABS Mobile
  2. Bayantel
  3. Globe Handyphone/Globelines/Innove
  4. PLDT
  5. Southern Iloilo Tel. Co., Inc. (SITELCO)
  6. Smart Communications, Inc.
  7. Suncellular
  1. Asia United Bank (AUB) Credit Card
  2. BPI Credit Card
  3. Metrobank Credit Card
  4. Robinsons Bank Credit Card
  1. Bureau of Internal Revenue (BIR)
  2. Department of Foreign Affairs (DFA)
  3. NBI Clearance Payment
  4. NSOHelpline.Com
  5. Pag-IBIG FUND
  6. Philippine Economic Zone Authority (PEZA)
  7. POEA Overseas Employment
  1. AXA Philippines
  2. Cocolife Insurance
  3. Connext Marketing Inc.
  4. PAMI Insurance
  1. AEON Credit
  2. Asialink
  3. Cashalo (Paloo Financing, Inc.)
  4. Chinatrust (Personal)
  5. Dragon Loans
  6. Easycash lending Company
  7. Enterprise Bank Loans
  8. Finaswide Credit Corporation
  9. First MFI Network
  10. Fuse Lending
  11. Global Dominion Financing Inc.
  12. HOME Credit
  13. iCash Express Lending Corp.
  14. Insular Savers Bank, Inc.
  15. Lipa Bank Inc.
  16. Loan Star Lending Group
  17. Maybridge Financial
  18. Norkis Financial (Motor)
  19. Our Lady of Manaoag Livelihood Lending Inc.
  20. Pahiram
  21. Pacific Ace Savings Bank(PASB)
  22. Pera Agad
  23. Radiowealth Finance (RFC)
  24. Simbayanan Ni Maria Multi-Purpose Coop.
  25. South Asialink
  26. Sumisho Motor Loan (Motor)
  27. Tagum Cooperative
  28. Unistar Credit Finance (Motor)
  1. Air You Go Travels
  2. ACOM Consumer Finance
  3. AMA Online University
  4. Carissa Homes
  5. Celestial Meadows Developers Corp.
  6. Dibble Express
  7. Dragon Games
  8. ePRIME (Globalland)
  9. Golden Haven Memorial (Memorial)
  10. GRAB
  11. Honeycomb Builders Inc.
  12. iConnex Solutions
  13. Johndorf Ventures
  14. Lazada PH
  15. LoadXtreme
  16. Medicard Philippines
  17. Mega Saver
  18. Metro Turf
  19. Pisopay.Com
  20. Payexpress (Paynamics)
  21. PhilSmile (ECPay 7.50 / Merchant 7.50 / Philsmile 5.00)
  22. QuickPera
  23. RDAK Land, Inc.
  24. RS Property Management Corp.
  25. San Agustin Realty, Inc. (SARI) (5 SF & 7.50 CF)
  1. Dragon Pay
  2. PesoPay
  1. Philippine Airlines
  2. AirAsia/Zest Air
  3. Cebu Pacific/Tiger Air
  4. Skyjet
  5. VIA.COM
  1. Allserve
  2. Cherry Credits
  3. Game Club E-Coin
  4. Garena Shells
  5. Level Up
  1. Cignal Reload
  2. Sky Prepaid
  1. Maxicare E-Ready
  2. MyMaxicare Lite
  1. ESET Mobile Security
  2. ESET NOD32 AV
  3. ESET Smart Security
  1. Smart Prepaid
  2. Smart Bro
  3. TNT
  4. PLDT
  5. Cignal
  6. Meralco Prepaid
  7. Globe Prepaid
  8. TM
  9. Harvest Prepaid
  10. Prepaid Wifi
  11. Sun Express Load
You need to upgrade your tier in order to avail and upgrade features such as addition in the minimum and maximum cash-in and cash-out amount, fund transfer, bills payment and virtual currency trading. NO, there is no fee when upgrading your account.
You can check the following tips:
  1. Make sure you have a stable internet connection.
  2. If you can’t upload a file, make sure that the files are clear and of the following file types:
    • JPEG/JPG
    • PNG
  3. PDF, DOC or EXCEL files will not be accepted.
  • You can still access your account via your new mobile number. Simply log-in using your registered mobile number and password.
  • To prevent others from accessing your account from a stolen device, change and your new mobile number and register it to your account.
  • You can check the following tips:
    1. Make sure that you have a stable internet connection.
    2. Make sure that the mobile number and password inputs are correct.
    3. Make sure that you have an existing account that is already activated.
  • If you forgot your password, follow the instructions below:
    1. On your Sign In page, select Forgot Password and then follow the process as seen in your screen.
    2. Type in your mobile number.
    3. Enter the email address that you’ve registered, link will be sent to this address.
    4. Access the link provided in the email which will be redirected to JuanCash Customer portal where the user will be linked to Create a New Password page.
    5. Enter your new assigned password to successfully retrieve your account.
  • You may contact JuanCash at support@juancash.com for other concerns regarding logging in to your account.
  1. Passport
  2. Driver’s License
  3. Professional Regulation Commission (PRC) ID
  4. National Bureau of Investigation (NBI) Clearance
  5. Police Clearance
  6. Postal ID
  7. Voter’s ID
  8. Barangay Certification
  9. Government Service Insurance System (GSIS) e-Card
  10. Social Security System (SSS) Card
  11. Senior Citizen Card
  12. Overseas Workers Welfare Administration (OWWA) ID
  13. OFW ID
  14. Seaman’s Book
  15. Alien Certification of Registration/Immigrant Certificate of Registration
  16. Government Office and GOCC ID, e.g. Armed forces of the Philippines (AFP ID), Home Development Mutual Fund (HDMF ID)
  17. Certification from the National Council for the Welfare of Disabled Persons (NCWDP)
  18. Department of Social Welfare and Development (DSWD) Certification
  19. INTEGRATED BAR OF THE PHILIPPINES ID
  20. COMPANY IDs ISSUED BY PRIVATE ENTITIES OR INSTITUTIONS REGISTERED WITH OR SUPERVISED OR REGULATED EITHER BY THE BSP, SEC OR IC